Privacy Policy – Fairview Windows Limited

At Fairview Windows Limited, safeguarding the privacy and security of your personal information is our priority. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR) 2018.

This policy serves as a commitment to protecting your personal information and respecting your rights. Please take the time to read and understand this policy, as it applies to all interactions with Fairview Windows Limited, including accessing our website, contacting us on social media, using our products or services, working with or for us, participating in competitions, or attending our events.

Identity of the Data Controller:

Fairview Windows Limited is the data controller responsible for determining the use, storage, and sharing of information relating to you.

Categories of Personal Data We Process:

We will collect, store, and use the following categories of personal information about you:

a) Contact Information:

Your full name

Your address

Your contact details, such as phone numbers and email addresses

b) Information about the Goods or Services We Provide to You:

Information necessary to provide goods or services, including details of your orders, order history, payment details, delivery address, delivery requirements, and restrictions

Trade references and tax information

Employment status, salary, and homeowner status for finance application processing

Customer services information and customer relationship management data

c) Social Media Information:

If you use social media to contact us or learn about our products/services, we may collect your profile information, preferences, and interactions on platforms like Facebook, Instagram, and Twitter. We may also collect relevant information from your message board posts related to our business.

We may monitor and record communications with you (such as phone conversations, emails, texts, and webchat conversations) for quality assurance, legal, compliance, and training purposes, as part of our commitment to maintaining high standards.

Sensitive Personal Data:

In certain cases, we may need to collect sensitive personal data, such as medical conditions, to meet your specific requirements when providing goods and services. We will only collect this information with your explicit consent and inform you of its usage and sharing.

Sources of Personal Data:

We collect personal information directly from you.

Legal Basis for Processing:

Fairview Windows Limited relies on Legitimate Interest as the legal basis for processing your personal data in most cases, necessary for running our business effectively. The purposes for processing your data include:

d) Fulfilling the contract with you by providing products and services you have ordered.

e) Providing you with quotes and details of available payment methods.

f) Issuing marketing material about our products and services.

g) Processing finance applications.

h) Pursuing our legitimate interests or those of a third party, where your interests and rights do not override those interests.

i) Complying with relevant legislation and regulations.

How We Use Your Information:

We collect, use, and store your personal information for the following purposes:

Enabling our advisers, agents, and sales representatives to follow up on our service and customer care.

Understanding your needs to improve our products and services.

Sending you marketing material about our products, services, and special offers.

Administering our websites and facilitating internal record-keeping.

Conducting market research and occasionally contacting you for feedback.

Preventing and detecting fraud or loss.

Processing orders for goods or services you place with us.

Preparing before and after photographs of enhancements to your property for marketing purposes.

Amplifying events and presentations for marketing and business development purposes.

Contacting you to write news articles about our products and services or inviting you to event and sending promotional material.

We may use your data for health and safety purposes, compliance with regulations, and to establish, exercise, or defend our legal rights. When appropriate, we will seek your consent for specific activities.

Data Retention:

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal or contractual requirements.

Data Sharing:

Fairview Windows Limited may share your personal information with third parties, including service providers, related business entities, regulators, and lenders for finance applications. We ensure that any third parties respect the security of your data and handle it in accordance with the law.

Data Security:

To prevent accidental loss, unauthorised access, alteration, or disclosure of your personal information, we have implemented appropriate security measures in accordance with the GDPR 2018. Access to your data is restricted to authorized personnel with a legitimate business need.

Your Rights:

Under the GDPR 2018, you have the right to:

Request access to and a copy of your personal information that we hold.

Request correction of your incomplete or inaccurate personal information.

Request erasure of your personal information in specific circumstances, such as when processing is no longer necessary or when processed unlawfully.

Object to processing based on legitimate interests.

Request restriction of processing in specific situations.

Request data portability under certain conditions.

If you believe we have not fulfilled your rights, you can contact the Information Commissioner’s Office (ICO) for further assistance.

Automated Decision-making & Profiling:

Fairview Windows Limited does not engage in automated decision-making or profiling activities while processing your personal information.

Use of Cookies:

Our website may use cookies to gather information about your computer and interests, allowing us to improve our website and target marketing appropriately. Cookies do not contain personal information and can be deleted or prevented from being set in your browser settings.

Changes to this Privacy Policy:

Fairview Windows Limited reserves the right to update this privacy policy as needed. The most recent version can be requested by contacting us through the provided contact details.

Contacting Fairview Windows Limited:

For any privacy-related concerns or inquiries, please contact us via email at or in writing to Data Department, Fairview Windows Limited,   

Fairview Windows Limited

Old Todd Building

Ditton Road

Widnes Cheshire

Company No. 162 5861